Refunds, Cancellations & Returns Policy

Effective Date: August 3, 2026 · Last Updated: August 3, 2026

Thank you for purchasing from Dr. Emma J. Cooke. We value every reader and want you to have a positive purchasing experience.

This Refunds, Cancellations & Returns Policy applies to eligible purchases made directly through www.dremmacooke.com. Purchases made through third-party retailers or marketplaces are subject to those retailers' return and refund policies.

1. Order Cancellations

Orders may be canceled only if the cancellation request is received before the order enters processing, fulfillment, personalization, or shipment. To request a cancellation, contact [email protected] as soon as possible and include your order number. We cannot guarantee cancellation once an order has entered processing. If an eligible order is successfully canceled, the refund will generally be issued to the original payment method.

2. Physical Product Returns

Eligible physical products may be returned within 14 days after confirmed delivery. To qualify for a return, the product generally must be:

Unused
Unread, if applicable
In its original condition
Free from damage caused after delivery
Returned with applicable original packaging

Before returning a product, customers must contact [email protected] to request return instructions. Products returned without authorization may not be accepted.

3. Non-Returnable Products

Unless required otherwise by applicable law, the following products are generally considered final sale and may not be eligible for return, exchange, or refund:

Signed books
Personalized or inscribed books
Custom-made products
Made-to-order products
Digital downloads
Downloadable journals or workbooks
Ebooks
Gift cards
Clearance or final-sale merchandise, when identified as such

Defective, damaged, or incorrectly fulfilled products may still qualify for a replacement or other appropriate resolution.

4. Signed and Personalized Books

Because signed, personalized, and inscribed books may be prepared specifically for the purchaser, these products are generally final sale. Please carefully review all personalization information before submitting your order. If we make an error in the personalization or send the incorrect product, contact us within 7 days of delivery so we can review the issue.

5. Digital Products and Ebooks

Due to the nature of digital products, purchases of ebooks, downloadable journals, worksheets, printables, workbooks, and other immediately accessible digital content are generally final sale and non-refundable, except where required by applicable law or where the digital product is defective or inaccessible because of an issue attributable to us. Please review product descriptions and compatibility requirements before purchasing digital products. If you experience technical difficulty accessing a digital purchase, contact [email protected] for assistance.

6. Damaged or Defective Products

If your physical product arrives damaged or defective, contact us within 7 days of confirmed delivery. Please provide:

Your name
Order number
Description of the problem
Clear photographs showing the damage or defect
Photographs of the shipping packaging, if applicable

After reviewing the request, we may offer an appropriate resolution, which may include a replacement or refund. Please do not discard a damaged product or its packaging until your request has been reviewed.

7. Incorrect Orders

If you receive the wrong book, edition, size, product, or quantity because of an error on our part, contact us within 7 days of delivery. We will review the order and provide instructions for correcting the issue.

8. Return Shipping

Unless the return results from our error or a defective or damaged product, customers are generally responsible for return shipping costs. Original shipping and handling charges are generally non-refundable unless required by law or the return results from our error. We recommend using a trackable shipping method when returning products. We are not responsible for returns that are lost before reaching the designated return location.

9. Refund Processing

Once an approved return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after refund approval for processing. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

10. Exchanges

We generally do not offer exchanges. If exchanges are permitted, products must meet the eligibility requirements described in this policy. Signed, personalized, custom, and digital products generally cannot be exchanged unless the item is defective, damaged, or incorrectly fulfilled.

11. Third-Party Purchases

This policy applies only to purchases made directly through www.dremmacooke.com. Books or products purchased through Amazon, Barnes & Noble, bookstores, event vendors, marketplaces, or other third-party retailers must be returned through the original seller and are subject to that seller's policies.

12. Chargebacks and Payment Disputes

If you believe there is an issue with an order, we encourage you to contact us first at [email protected] so that we have an opportunity to review and resolve the matter. Nothing in this policy limits any rights you may have under applicable consumer-protection or payment-card laws.

13. Policy Exceptions

We reserve the right to evaluate unusual circumstances on a case-by-case basis. Nothing in this policy is intended to limit or waive consumer rights that cannot legally be limited or waived under applicable law.

14. Contact Us

For cancellation, return, refund, damaged-product, or order-related questions, please contact:

Dr. Emma J. Cooke
Website: www.dremmacooke.com
Email: [email protected]

When contacting us about an order, please include your name and order number so we can assist you efficiently.